Terms of Service

Last updated: 4/15/2025

1. Agreement to Terms

By accessing or using Recoveree's services, you agree to be bound by these Terms of Service. If you disagree with any part of the terms, you may not access our services.

2. Description of Service

Recoveree provides a platform connecting vehicle owners with recovery operators. We facilitate the booking and payment process for vehicle recovery services.

3. User Accounts

When you create an account with us, you must provide accurate and complete information. You are responsible for:

  • Maintaining the security of your account
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

4. Operator Requirements

Operators must:

  • Maintain valid insurance and licenses
  • Provide accurate service information
  • Respond to service requests promptly
  • Maintain professional conduct
  • Follow safety protocols

5. Customer Responsibilities

Customers must:

  • Provide accurate vehicle information
  • Be available at the specified location
  • Have proper authorization for the vehicle
  • Pay for services as agreed

6. Payment Terms

All payments are processed through our secure payment system. Operators receive 90% of the service fee, with Recoveree retaining a 10% platform fee. Payment is released to operators weekly for completed services.

7. Cancellation Policy

Cancellations must be made as early as possible. Late cancellations may result in fees. Operators must provide reasonable notice if unable to fulfill a service request.

8. Liability

Recoveree acts as a platform connecting customers and operators. We are not liable for:

  • Service quality or outcomes
  • Vehicle damage during recovery
  • Operator conduct or actions
  • Customer conduct or actions

9. Intellectual Property

The Recoveree platform, including its content, features, and functionality, is owned by Recoveree and is protected by international copyright, trademark, and other intellectual property laws.

10. Termination

We may terminate or suspend your account and access to our services immediately, without prior notice, for any reason, including breach of these Terms.

11. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the platform.

12. Contact Information

If you have any questions about these Terms, please contact us at: legal@recoveree.co.uk